Admin Console

Admin operations desk

อ่าน evidence จาก service day เดียวกัน และเปิด action แบบบางสำหรับ support, commercial review และ fulfillment override ผ่าน 12pm-api โดยให้ backend ถือ role, rowVersion, idempotency และ audit trail

API contract9d56256

12pm-api owns authorization, lifecycle mutation, applied-price snapshots, and audit persistence

Review queue3ACCEPTED

Primary actorPLATFORM_COMMERCIAL_OWNER

commercial authority

Support issues6

6 logged events

Order row4

PICKED_UP

Operations evidence

Service-day health

svcday_INTERNAL_DEMO_2026_08_20

API readback

Orders2planned order count

Locked11 included decisions

Picked up1actual pickup evidence

Production11 ready batches

Accepted10 shortage

Support65 open / 6 linked

Excluded pay0non-success payment lock decisions

Overrides1operator-visible lock impact

Exceptions2payment exception records

Audit17recorded audit events

Lock and aggregate

1 aggregate rows

OVERRIDDEN_INCLUDEDorder_INTERNAL_DEMO_01

Ensures the completed demo order appears in locked demand.

Production summary

1 batches

READYINTERNAL_DEMO Basil Chicken

planned 1 · accepted 1 · shortage 0 · row 4

internal-demo.partner-kitchen.01

Payment exceptions

needs review

PAYMENT_SESSION_NOT_FOUNDgateway_event_366a6a35e53e64eb

INTERNAL_DEMO payment exception evidence

PAYMENT_SESSION_NOT_FOUNDgateway_event_432754fc2628deb1

INTERNAL_DEMO payment exception evidence

Recent trace

6 events

2026-08-28 12:56DEFAULT_LOCATION_UPDATED
LocationEligibility · eligibility_principal_INTERNAL_DEMO_employee_02
internal-demo.employee.02 · UPDATED
2026-08-28 12:55DEFAULT_LOCATION_UPDATED
LocationEligibility · eligibility_principal_INTERNAL_DEMO_employee_02
internal-demo.employee.02 · UPDATED
2026-08-28 12:54DEFAULT_LOCATION_UPDATED
LocationEligibility · eligibility_principal_INTERNAL_DEMO_employee_02
internal-demo.employee.02 · UPDATED
2026-08-28 12:37RECEIVED
SupportIssue · support_issue_15b5f8c2790c
internal-demo.employee.01 · RECEIVED
2026-08-28 12:30RECEIVED
SupportIssue · support_issue_e1502c7da449
internal-demo.employee.01 · RECEIVED
2026-08-22 14:59DEFAULT_LOCATION_UPDATED
LocationEligibility · eligibility_principal_INTERNAL_DEMO_employee_01
internal-demo.employee.01 · UPDATED

Data gaps and audit

17 audit rows

No API data gaps reported

Readback sequenceGET /v1/admin/service-days/{serviceDayId}/operations-summaryGET /v1/admin/service-days/{serviceDayId}/lock-decisionsGET /v1/admin/service-days/{serviceDayId}/aggregateGET /v1/partner/service-days/{serviceDayId}/production-summaryGET /v1/admin/payment-exceptionsGET /v1/admin/audit-eventsGET /v1/service-days

Visible service days

svcday_INTERNAL_DEMO_EDITABLE_2099_08_25 · 2099-08-25 · ACTIVE · row 1svcday_INTERNAL_DEMO_MEAL_PLAN_2099_08_26 · 2099-08-26 · ACTIVE · row 1svcday_INTERNAL_DEMO_MEAL_PLAN_2099_08_27 · 2099-08-27 · ACTIVE · row 1

Support issue desk

เคสที่ผู้ใช้แจ้งจาก My order

อ่านรายการและรายละเอียดจาก 12pm-api ก่อนเริ่ม action ถัดไป

RECEIVED

Issues6

Events6

Principalinternal-demo.support.01

QR / รหัสรับอาหาร

support_issue_15b5f8c2790c

RECEIVED

ทดสอบจาก hosted smoke หลังแก้ response ให้ปลอดภัย

ReporterINTERNAL_DEMO Employee 01

Created2026-08-28 12:37

Row version1

owner unassignedresolver unassignedaction pending · outcome pendingcommunication pendingclosedAt pending

Linked records

Order order_INTERNAL_DEMO_01

Event timeline

2026-08-28 12:37RECEIVED
ทดสอบจาก hosted smoke หลังแก้ response ให้ปลอดภัย
internal-demo.employee.01 · action pending · outcome pending

Manual action logStatusNote / assignment / user communication

Owner principal id

Resolver principal id

Action type

Outcome

User communication

Closed at ISO

Action endpointPOST /v1/support/issues/{supportIssueId}/events

M1 control surfaces

Setup, override, delivery, pickup

เปิด action เฉพาะจุดที่ API contract ส่งข้อมูลจำเป็นได้ครบ และแสดง dependency gap สำหรับปุ่มที่ยังต้อง publish body ก่อน

thin admin

Service calendar / cutoff

Service-day setup surface

API writable

Service daysvcday_INTERNAL_DEMO_EDITABLE_2099_08_25

Locationloc_INTERNAL_DEMO_ari

Row version1

API service day

Service date

Status

User cutoff ISO

Operations lock ISO

Reason

Menu item id

Capacity

Available

Pickup start

Pickup end

Writable endpointsPOST /v1/admin/service-daysPATCH /v1/admin/service-days/{serviceDayId}POST /v1/admin/service-days/{serviceDayId}/cutoff-overridesPOST /v1/admin/service-days/{serviceDayId}/menu-items

Admin ส่งเฉพาะ DTO fields ที่ generated contract เผยแพร่ และอัปเดตหน้าจอจาก service-day readback หลัง API ตอบกลับ

Order correction / emergency override

order_INTERNAL_DEMO_01

PICKED_UP

Row version4

Service daysvcday_INTERNAL_DEMO_2026_08_20

Menu itemmenu_INTERNAL_DEMO_basil_chicken

Order correction log

Correction type

Correction reason

Correction impact

Fulfillment override impactInclude in locked demand

Reason

Impact

Writable endpointsPOST /v1/admin/orders/{orderId}/correctionsPOST /v1/admin/orders/{orderId}/fulfillment-overrides

Correction records only operator-entered type, reason, impact และ current rowVersion; API owns price/payment/fulfillment authority and correction outcome.

Delivery wave / building arrival

Delivery staff surface

API writable

กด Create/load delivery wave เพื่อรับ wave id, stop id และ rowVersion จาก API ก่อนทำ transition

Service day id

Service location id

Pickup point id

Delivery stop

Reason

Access issue

Quantity mismatch

API readbackNo recent delivery trace in summary window
Delivery command state now comes from typed wave receipt

Writable endpointsPOST /v1/admin/delivery-wavesPOST /v1/delivery/waves/{waveId}/dispatchPOST /v1/delivery/waves/{waveId}/stops/{stopId}/arrivePOST /v1/delivery/waves/{waveId}/stops/{stopId}/pickup-point-readyPOST /v1/delivery/waves/{waveId}/delayPOST /v1/delivery/waves/{waveId}/complete

Admin ส่งเฉพาะ API rowVersion, reason และ stop evidence fields ที่ typed delivery contract เผยแพร่

Pickup scan / fallback

pickup_pass_INTERNAL_DEMO_01

PICKED_UP

Pickup passpickup_pass_INTERNAL_DEMO_01

Row version2

StatusPICKED_UP

INTERNAL_DEMO pickup pass read responseduplicate / wrong / invalid pass outcomes stay API-owned

Fallback reason

Writable endpointsPOST /v1/pickups/scanPOST /v1/pickups/fallback

Admin ส่งเฉพาะ pickupPassId, rowVersion และ fallback reason ที่ API pickup contract เผยแพร่

Offer review queue

Group meal from 20

partner_INTERNAL_DEMO_kitchen

ACTIVE

API offer version

VersionVersion 1

Submitted by12pm-api offer readback

Service scopeloc_INTERNAL_DEMO_ari

Pickup scopepickup_INTERNAL_DEMO_lobby

Validity2026-08-19T00:00:00.000Z

Price noteTHB 149.00

Group meal from 20

Commercial action

Override revision

Platform Commercial Owner

OVERRIDDEN

Reason

Impact

EndpointPOST /v1/admin/offers/{offerId}/versions/{versionId}/override-revision

Reason/impact แสดงให้ operator เห็น แต่ API contract ตอนนี้ยัง ไม่รับ body สำหรับ commercial override/deactivate

Review signals

Protected lifecycle checks

12pm-api

referenced active version is immutable

override creates a new audited revision

deactivation never hard-deletes history

payment proof review stays separate from offer review

Platform Commercial Owner

Owns

offer review, override revision, and deactivation request

Cannot

change payment proof approval

Partner Price Admin

Owns

draft, validate, activate, and revise partner offers

Cannot

deactivate active versions

Payment Admin

Owns

manual payment proof approval or rejection

Cannot

change pricing or selected offer levels

12pm-api

Owns

authorization, validation, lifecycle mutation, and audit persistence

Cannot

delegate protected decisions to frontend state

Audit trail

Commercial override trace

MVP price book review

Endpoint sequenceGET /v1/partner/offersPOST /v1/admin/offers/{offerId}/versions/{versionId}/override-revisionPOST /v1/admin/offers/{offerId}/versions/{versionId}/deactivateGET /v1/admin/audit-events

Audit fieldsactorreasontimestampimpact

IdempotencyIdempotency-Key: 12pm-admin:override-revision:partner-lunchIdempotency-Key: 12pm-admin:deactivate-version:partner-lunch